Terms & Conditions — good11 Platform

1 Definitions and Interpretation

"Platform" refers to the good11 website accessible at good11.ws and any associated mobile interfaces. "Account" means the registered member account held by a Player on the Platform. "Balance" refers to the total real-money funds held in a Player's account at any given time. "Bonus Funds" means any promotional credits, free bet credits, or matched deposit amounts granted under a promotional offer. "Wagering Requirement" means the number of times a bonus amount must be wagered before it becomes eligible for withdrawal. "Bangladesh Standard Time" or "BST" means UTC+6, the standard time zone applied across Bangladesh.

All references to monetary amounts are expressed in Bangladeshi Taka (BDT) unless otherwise stated. The ৳ symbol denotes BDT throughout these Terms. Any reference to "days" means calendar days unless explicitly stated as business days.

2 Acceptance of Terms

By accessing the good11 platform, completing the registration process, or making any deposit, you confirm that:

• You are at least 21 years of age;
• You are accessing the platform voluntarily and of your own free will;
• You have read, understood, and agree to be bound by these Terms & Conditions in their entirety;
• You accept the Privacy Policy and Responsible Gaming Policy as incorporated documents;
• You are solely responsible for ensuring that your use of the platform complies with any laws applicable to you in your local jurisdiction.

good11 reserves the right to amend these Terms at any time. Material changes will be communicated via a notice on the platform or by email to your registered address. Continued use of the platform after any amendment constitutes your acceptance of the revised terms.

3 Eligibility and Registration

To open an account on good11 you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be 21 years of age or older. 21+ only;
• You must be a human individual — corporate, trust, or automated accounts are not permitted;
• You must not already hold an active or suspended good11 account;
• You must provide accurate, truthful, and current registration information including your full legal name, date of birth, and a valid contact email address;
• You must not be residing in or accessing the platform from a jurisdiction in which online gambling is explicitly prohibited by local statute.

good11 operates as an offshore platform. Players are solely responsible for understanding and complying with the laws of their own jurisdiction. The Platform does not constitute legal advice on the legality of online gambling in Bangladesh or any other territory.

4 Account Management

Each player is permitted to hold only one (1) active account on the good11 platform. Operating multiple accounts — whether under the same identity or different identities — constitutes a material breach of these Terms and will result in the permanent suspension of all associated accounts and the forfeiture of all balances, including any pending withdrawals.

You are solely responsible for the security and confidentiality of your username and password. You must not share your login credentials with any third party. Any activity conducted through your account is your sole responsibility, regardless of whether that activity was authorised by you.

If you suspect that your account has been accessed without your authorisation, you must notify good11 support immediately at [email protected]. The Platform cannot be held liable for losses incurred prior to such notification being received and investigated.

You may request the closure of your account at any time by contacting support. Account closure requests are processed within 48 hours of receipt. Any remaining real-money balance at the time of closure will be returned to your verified payment method, subject to identity verification and outstanding wagering requirements.

5 Deposits and Withdrawals

All financial transactions on the good11 platform are processed in Bangladeshi Taka (BDT). The Platform supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

The minimum deposit amount is ৳200 BDT. The minimum withdrawal amount is ৳500 BDT. There are no Platform-imposed fees on deposits or withdrawals made via bKash, Nagad, Rocket, or Upay. Third-party charges levied by your payment provider, if any, remain your responsibility.

Deposits are credited to your account balance within 60 seconds of successful payment confirmation. Withdrawal requests are typically processed within two (2) hours for mobile wallet methods. Bank card withdrawals may take up to three (3) business days depending on your issuing bank.

good11 reserves the right to delay or decline any withdrawal request that it reasonably suspects is connected to fraudulent activity, money laundering, or a breach of these Terms. In such cases, the Platform may request additional documentation before processing the transaction.

Funds deposited into your account may only be used for wagering on the good11 platform. The Platform is not a banking institution and does not pay interest on account balances. Deposited funds that remain inactive for a period of 12 consecutive months may be subject to an inactivity fee of ৳50 BDT per month, applied once the account is classified as dormant.

6 Bonuses and Promotions

good11 offers a range of promotional bonuses to new and existing players from time to time, including but not limited to welcome deposit bonuses, reload bonuses, free bet credits, and cashback offers. All bonuses are subject to the specific terms published alongside each promotion at the time it is made available.

Unless otherwise stated in the specific promotion terms, the following general bonus conditions apply to all offers on the good11 platform:

• Bonus funds are credited separately from real-money funds and are subject to a wagering requirement before they become withdrawable;
• The standard wagering requirement is 30x the bonus amount unless a different multiplier is stated in the promotion-specific terms;
• Wagering requirements must be fulfilled within 30 calendar days of the bonus being credited, failing which the bonus and any associated winnings will be forfeited;
• Not all games contribute equally to wagering requirements — slot games typically contribute 100%, while live table games, sports bets, and crash games may contribute at a reduced rate as specified in the promotion terms;
• good11 reserves the right to withdraw any bonus offer at any time and to amend bonus terms with reasonable notice.

Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through systematic wagering strategies, multi-accounting, or collusion with other players will be treated as bonus abuse and will result in the forfeiture of the bonus and any winnings derived from it, and may result in account termination.

7 Prohibited Activities

The following activities are strictly prohibited on the good11 platform and constitute material breaches of these Terms:

• Operating more than one account, whether under your own identity or a false identity;
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or gain a systematic advantage over other players;
• Engaging in collusion, chip-dumping, or any form of coordinated play designed to manipulate game outcomes;
• Using the platform for any purpose connected with money laundering, terrorist financing, or any other financial crime;
• Exploiting software bugs, glitches, or errors for financial gain — any such exploit must be reported to support immediately;
• Engaging in abusive, threatening, or discriminatory conduct toward other players or Platform staff;
• Attempting to reverse-engineer, copy, or reproduce any part of the Platform's technology, game software, or intellectual property;
• Providing false information during registration or verification.

good11 employs advanced fraud detection systems. Accounts identified as engaging in prohibited activities will be suspended immediately pending investigation. Where fraud is confirmed, all balances — including real-money deposits — may be forfeited, and the matter may be referred to relevant authorities.

8 Game Rules and Fairness

All casino games available on the good11 platform use certified Random Number Generator (RNG) technology, independently tested and verified for fairness by accredited third-party testing laboratories. Published Return to Player (RTP) percentages for each game are accurate representations of long-run theoretical returns and do not guarantee any individual outcome.

good11 acts as a platform operator and distributor of games supplied by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. The rules for each individual game are governed by the game supplier's own published rules, which take precedence over any general description provided on the good11 platform in the event of any conflict.

In the event of a technical malfunction or system error that results in a game outcome being unclear or incorrectly recorded, good11 reserves the right to void the relevant round and return the wager to the Player's balance. The Platform's decision in such matters is final, subject to the complaints procedure outlined below.

For sports betting markets, all results are determined by the official result published by the relevant governing body (e.g., ICC for cricket, FIFA for football). Bets placed on matches that are abandoned, postponed, or otherwise not completed within the timeframe specified in the market terms will be settled according to the market's individual void rules.

9 Responsible Gaming

good11 is committed to promoting responsible gambling and providing a safe and controlled environment for all players. The Platform provides a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

Players who believe their gambling is no longer under their control are strongly encouraged to make use of these tools or to contact support at [email protected] to discuss their options. You can also visit our dedicated Responsible Gaming page for full guidance.

Self-exclusion requests, once processed, are irrevocable for the duration of the exclusion period selected. good11 will take reasonable steps to ensure that marketing communications are suspended during any self-exclusion period.

10 Intellectual Property

All content on the good11 platform — including but not limited to software, text, graphics, logos, game designs, interface elements, and data compilations — is the intellectual property of good11 or its licensed suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial recreational purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Platform's content without the prior written consent of good11. The good11 name and logo are trademarks of the Platform and may not be used without express authorisation.

11 Limitation of Liability

good11 provides its services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, the Platform makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, completeness, or fitness for purpose of any content, game, or service provided through the platform.

good11 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of funds due to technical error, loss of data, or interruptions in service caused by circumstances beyond the Platform's reasonable control.

The total aggregate liability of good11 to you in connection with any claim arising under these Terms shall not exceed the net real-money deposits you have made to your account in the 30 days preceding the event giving rise to the claim.

12 Complaints and Dispute Resolution

If you have a complaint about any aspect of the good11 service, you should contact our support team in the first instance at [email protected], providing your account username, a clear description of the issue, and any supporting evidence. We aim to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days of receipt.

Where a dispute cannot be resolved through direct engagement with our support team, good11 will work in good faith to reach an equitable resolution. The Platform's decision on any dispute, once communicated in writing, is final unless you can demonstrate a clear factual or procedural error in the decision-making process.

13 Privacy and Data Protection

The collection, processing, and storage of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using the good11 platform, you consent to the processing of your personal data in accordance with the Privacy Policy. You can review the full policy at any time on our Privacy Policy page.

14 Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which good11 is incorporated as an offshore platform. Any dispute arising under or in connection with these Terms that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of that territory.

Nothing in these Terms limits your statutory rights as a consumer under any applicable law that cannot be excluded by contract. Players are responsible for determining the legality of online gambling in their own jurisdiction and for complying with any applicable local laws.

15 Severability and Entire Agreement

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect. The failure of good11 to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and good11 with respect to your use of the platform, and supersede all prior or contemporaneous communications and proposals, whether oral or written.